Security
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Returns and Exchanges
We offer a 14-day return policy from the date we ship your order. Shipping charges are non-refundable.
Items returned must be in resalable condition without damage or alteration. Washed or laundered items will not be accepted.
The packing slip that is included in your order shows your order detail and serves as your Exchange/Return Form.
Shipping
Our shipping and handling rates are based on the subtotal of all items in your cart and are as follows:
| From | To | Rate |
| $0.01 | $25.00 | $4.95 |
| $25.01 | $50.00 | $7.95 |
| $50.01 | $75.00 | $10.95 |
| $75.01 | $100.00 | $14.95 |
| $100.01 | $149.99 | $16.95 |
| $150.00 | and above | $18.95 |
Please allow 7-14 business days for your order to be shipped. Many items we have in stock; however, some items make take from 1-4 weeks depending on availability. If you have any questions concerning how long your order will take, please call 413-773-3911 Monday - Saturday 9:30 - 5:00 EST or email elizabeth@homespunbyandys.com and we will check for availability.
We will always do our very best to ship as soon as possible and will keep your updated regularly via email.
Shipping Method
Homespun by Andy's ships all orders via USPS. Requests for expedited delivery services such as overnight delivery will be accommodated on a best effort basis and require authorization by customer prior to shipment for approval of additional shipping charges.
Ordering Information
We process all web site orders the following business day. *Note: this is not the ship time -- please see shipping information for shipping time.
